Responsible Gambling Policy
Vegastars Casino is committed to promoting safer gambling and supporting player wellbeing. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. This policy explains practical tools and guidance that may help you stay in control while using our platform in Australia.
Age Requirement and Eligibility (18+)
Use of the platform is restricted to adults aged 18 and over. If we become aware that an account may involve someone under 18, we may restrict access and take steps to review and address the situation. Adults are responsible for preventing minors from accessing services on shared devices.
Safer Gambling Principles
We encourage players to adopt habits that reduce risk, such as:
Player Tools and Controls
Availability of specific tools can depend on account type and platform features, but the following controls are commonly used to support safer play:
Deposit Limits
You may be able to set a cap on how much you can deposit within a set period (daily, weekly, or monthly). Limits can help keep spending predictable.
Loss Limits
Where available, loss limits restrict how much you can lose over a defined period. This can reduce the likelihood of chasing losses.
Session and Time Limits
Session reminders or time limits can prompt you to take breaks. Time-based tools are useful for staying mindful of how long you have been playing.
Time-Outs (Cooling-Off Periods)
A time-out is a short break from gambling access. During a time-out, you may be unable to play or deposit. This is designed to create space to reset and reflect.
Self-Exclusion
Self-exclusion is a longer restriction that blocks access for a chosen period. Reinstatement may not be available until the selected period ends.
Account Closure
If you want to stop using the service permanently, you can request account closure. Closure can be an appropriate step if gambling is no longer enjoyable.
Recognising Warning Signs
It may be time to pause and seek support if you notice patterns such as:
- Spending more time or money than intended
- Borrowing money or missing bills due to gambling
- Hiding gambling activity from friends or family
- Feeling anxious, guilty, or irritable about play
- Attempting to win back losses by staking more
Getting Help and Professional Support
If gambling is affecting your wellbeing, consider speaking with a qualified professional who can provide confidential, practical support. You can also talk to someone you trust and seek financial counselling if gambling has impacted money management. If you feel at immediate risk, seek urgent help through appropriate emergency services.
Protecting Minors and Shared Devices
To reduce the risk of underage access:
- Keep your login details private
- Use device-level parental controls where available
- Log out after each session on shared devices
- Avoid saving passwords on public or shared computers
- Monitor devices used by minors in your household
Operational Approach
We aim to support safer gambling by making control tools available where feasible, handling related requests carefully, and responding to concerns raised through support channels. We may also apply risk-based checks when unusual patterns are detected, but we cannot monitor every circumstance in real time and we encourage players to use limits proactively.
How to Request Limits or Exclusion
To request a time-out, self-exclusion, or account closure, contact support with your account details and the type of restriction you want. We may ask questions to confirm the request and protect your account from unauthorised changes.
Updates to This Responsible Gambling Policy
We may update this policy as platform features evolve or to reflect improved safer gambling practices. The latest version applies once published.
Support Contact
For safer gambling tools or restriction requests, contact:
- Email: [email protected]
- Phone: +61 2 8015 7742
- Address: Level 5, 66 Clarence Street, Sydney NSW 2000, Australia